Polycom Telephone IP300 User Manual

User Guide  
SoundPoint® IP 300/301 SIP 1.6.x  
October 27, 2005  
 
Distinctive Ringing / Call Treatment.....................................15  
Phone Reboot......................................................................16  
Text Messaging....................................................................16  
Presence / Status / Buddy Lists...........................................17  
Safety and Compliance............................... 21  
Part 15 Rules.......................................................................21  
Class B Digital Device or Peripheral....................................21  
Modifications........................................................................21  
Installation Instructions ........................................................21  
Plug Acts as Disconnect Device ..........................................21  
Industry Canada (IC) ...........................................................22  
CE and VCCI Mark ..............................................................22  
and Limitation Liability.............................. 22  
Exclusions................................................ 23  
Warranty Exclusive.................................... 23  
Service Agreements................................... 23  
Limitations of Liability............................... 23  
Disclaimer................................................ 24  
Copyright Notice ....................................... 24  
 
Introduction  
Thank you for choosing the SoundPoint®  
IP 300/301 SIP. This unit provides busi-  
ness telephony features and functions  
such as Multiple Call Appearances, Call  
Hold, Transfer, and Conference over  
an IP network. In this User Guide you  
will find everything you need to quickly  
use your new phone. Be sure to verify  
with your system administrator that your  
network is prepared for configuring your  
SoundPoint® IP 300/301 SIP phone or  
consult the Administrator Guide Sound-  
Point®/SoundStation® IP SIP for more  
information. As well, be sure to read the  
Parts List and the Safety Notices section  
in this guide before you set up and use the  
SoundPoint® IP 300/301 SIP phone.  
Parts List  
The following items are included in your  
SoundPoint® IP 300/301 SIP package.  
Check this list before installation to ensure  
that you have received each item. If you  
are missing any items, please contact your  
system administrator.  
Polycom SoundPoint® IP 300/301 SIP  
Power Adapter  
(specification varies according  
to country)  
Menu  
ABC  
DEF  
1
2
3
DoNotDisturb  
Redial  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Handset & Handset Cord  
Phone Base  
Quick Start Guide  
Network / Power Cable  
1
 
   
Installing SoundPoint® IP 300/301 SIP  
This section provides basic installation  
instructions and information for obtaining  
the best performance with the Sound-  
Point® IP 300/301 SIP phone. If you re-  
quire additional information or assistance  
with your new phone, please contact your  
system administrator.  
The SoundPoint® IP 300/301 SIP User  
Guide includes regulatory compliance  
information that your system administrator  
should review and can also be found at:  
Connecting Network and Power Source  
AC Power Option  
Connect the supplied Network  
Cable between the LAN jack on  
the phone and the LAN port on  
the wall or hub/switch device port.  
Connect the DC plug of the AC  
wall adapter into the supplied LAN  
cable as shown.  
In-Line Power Option  
If the phone is connected to a compatible  
Ethernet switch that can provide in-line  
power, the phone will use that power option.  
Simply plug the supplied Network cable  
between the LAN jack on the phone and an  
available Power and Data port on the In-Line  
Power switch.  
Cisco™Catalyst™ In-Line  
Power Switch  
Cisco™ In-Line Power  
Cable  
IEEE 802.3af compliant  
In-Line Power switch  
(Part No. 2200-11014-002 Rev A)  
OR  
IEEE 802.3af In-Line  
Power Cable  
(Part No. 2200-11077-002 Rev A)  
2
 
   
Connecting the Handset and Optional Headset  
1. Connect the short straight end  
of the phone cord to the handset  
(Optional)  
and the corresponding longer  
straight end of the cord to the  
handset jack on the back of the  
phone.  
2. Connect the headset (optional  
accessory) to the headset jack on  
the back of the phone.  
For information on headsets,  
please visit www.polycom.com  
and choose the Support link.  
Attaching the Base  
1. Place all cords in the recessed area  
above the modular jacks as shown.  
2. Align the two protrusions on the  
bracket with their corresponding  
holes in the phone and snap them to-  
gether to lock the base to the phone.  
 
   
Features  
Line/Speed Dial Keys  
Use these keys to activate up to  
two lines or one line and a speed  
dial that can be assigned to your  
phone.  
Soft Keys  
The screen will display  
labels for these keys, to  
identify their context-sensi-  
tive functions.  
Display Control Keys  
Use the arrow keys to scroll  
through the displayed information.  
Menu  
ABC  
DEF  
2
1
3
DoNotDisturb  
Redial  
Feature Keys  
Access important features using  
these keys.  
GHI  
JKL  
MNO  
4
5
6
Headset  
Microphone Mute  
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Dial Pad  
These 12 keys provide the 10  
digits, alphabetic and special  
characters available in context  
sensitive applications.  
Hold  
Indicator  
This will alert you to  
incoming calls, new  
messages, and other  
events.  
Hookswitch  
Speaker  
For ringer and  
hands-free audio  
output.  
Character  
Display  
Shows information  
about calls, messages,  
soft keys, time, date,  
and other relevant  
data.  
Menu  
ABC  
DEF  
2
1
3
DoNotDisturb  
Redial  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Volume Keys  
Use these to adjust the volume of the  
handset, headset, speaker, and ringer.  
4
 
 
Key Descriptions  
Feature Key  
Description  
Mutes audio transmission locally during calls.  
Allows users to place and receive calls through an optionally con-  
nected headset.  
Line or Speed Dial keys.  
Scrolls through menu options.  
Scrolls through menu options.  
Access local and server features.  
Menu  
Cancels ringing and directs incoming calls to your Voice Mail (if  
supported).  
DoNotDisturb  
Redial  
Hold  
Dials last connected party from the phone.  
Places current active call in Hold state.  
Soft keys to select from various context-sensitive options.  
Volume keys to adjusts audio and ringer volume.  
General dialing and alphanumeric entry (including special charac-  
ters).  
Dial Pad  
5
 
 
Using SoundPoint® IP 300/301 SIP  
Placing a Call  
Using the Handset:  
1. To obtain dial tone, pick up the handset.  
2. Dial the desired number,  
During a call, users can alternate  
between handset or headset modes  
OR  
by pressing the  
up the handset.  
key, or picking  
Dial by SIP URL or IPaddress:  
After obtaining dial tone press Name  
Enter URL or IP (press * for “.” and #  
for “@”)  
Press Send to complete the call.  
Using Listen Mode:  
1. With the handset on-hook, press  
Menu  
, and choose Features, fol-  
lowed by Listen Mode.  
2. Dial the desired number,  
Listen Mode can be used for  
listening to a conference call but  
not actively participating, or for  
checking voice mail.  
OR  
Dial by SIP URL or IPaddress as  
above.  
Using the Headset:  
1. With the optional headset connected,  
press a line key,  
obtain dial tone.  
, or NewCall to  
2. Dial the desired number,  
See also Headset Memory Mode.  
OR  
Dial by SIP URL or IPaddress as  
above.  
Users also have the option to dial directly from the dial pad without  
first getting dial tone. Simply enter the number then lift the handset  
or press the Dial soft key or press the  
key.  
In all cases, the active call will appear on the display showing call  
duration and destination.  
Examples:  
10.3.0.42  
To obtain the IP address of your phone, press  
Menu  
followed by Status, Platform and  
Phone. The IP address is listed together with  
other network information.  
6
 
   
Answering a Call  
Using the Handset:  
Incoming calls may be ignored  
by pressing the Reject soft key or  
DoNotDisturb during ringing.  
Pick up the handset.  
Using Listen Mode:  
Press the Answer soft key or the line key  
(
).  
Using the Headset:  
If there is an active call when a  
new incoming call is received,  
pressing the Answer soft key places  
the active call on hold to answer  
the new call.  
Pressing  
will answer the call  
through an optionally connected  
headset. If headset memory mode is  
enabled, pressing the line key (  
will do the same.  
)
Pressing Answer will also answer  
the call in the previously con-  
nected mode.  
In all cases, the active call will appear  
on the display showing call duration and  
destination.  
Call Hold and Resume  
During a call, press  
or the Hold soft key.  
The call will be placed on hold and this will  
be indicated on the display. Press the Resume  
soft key to retrieve the call.  
Multiple Calls on Hold  
If multiple calls are on hold on a single line  
key, use the arrow keys to switch between  
the calls then press the Resume soft key to  
retrieve the desired call. If more than two  
calls are on hold on a single key, an indica-  
tion will appear on the display, for example  
“2/3” shows that this is the second call out  
of three calls.  
If calls are on hold on more than one line  
key, the details of the calls on any line key  
can be viewed by pressing that line key and  
holding it down for a few seconds. If a line  
key is pressed briefly, the first call on hold  
on that line key will be retrieved.  
Microphone Mute  
Microphone Mute applies to handset and  
headset modes. You can still hear all other  
parties while Mute is enabled.  
During a call, press  
. The LED on the  
phone lights up and a flashing microphone  
on the display indicates that the other party  
(parties) cannot hear you.  
To turn off Microphone Mute, press  
again.  
7
 
       
General Key Use  
To navigate through menus and to enter data, these are useful tips:  
4. To enter text using the dial pad,  
press the number keys one or more  
times. For example, for ‘Apress  
‘2’ and for ‘C’ press ‘222’. When  
in text entry mode the display title  
will show whether keys will gener-  
ate numbers (1), upper-case (A) or  
lower-case (a) characters and the  
1/A/a soft key can change this.  
1. Use  
and  
or the  
Next and Prev soft keys to scroll  
through lists. In some lists the  
and  
keys can be used as “Page  
Up” and “Page Down”.  
2. Many soft keys can only be ac-  
cessed by pressing the More soft key.  
Menu  
3. The  
key can be pressed to  
quickly exit from any menu.  
Local Conferencing  
A conference may be created with two other par-  
ties using the phone’s local conferencing feature.  
Ending the call on the conference  
originator’s phone will end the  
conference.  
1. Place a call to the first party.  
2. Press the Conf soft key to obtain a  
new line (the active call is placed  
on hold).  
3. Dial the number of the second party  
or use the arrow keys to access  
speed dial numbers or the missed  
call list, or use the Features menu to  
access placed and received call lists.  
4. When the second party answers,  
press the Conf soft key again to join  
all parties in the conference, or  
press the Split soft key to put the first  
call on hold and keep the second  
call as the active call.  
A conference may be created at any time  
between an active call and a call which is  
on hold (on the same line) by pressing the  
Join soft key.  
From one of these lists press the Dial  
soft key.  
Splitting a Conference  
When a conference has been established,  
a Split soft key is available. Pressing this  
key will split the conference into two calls  
on hold.  
Transferring a Call  
1. During a call, press the Trnsfr soft  
key (the active call is placed on  
hold).  
of these lists press the Dial soft key.  
(This step completes a blind trans-  
fer.)  
2. Press the Blind soft key if a blind  
transfer (without consultation) is  
required.  
3. Dial the number to which you want  
to transfer the call or use the arrow  
keys to access speed dial numbers  
or the missed call list, or use the  
Features menu to access placed  
and received call lists. From one  
4. Press the Trnsfr soft key again after  
consulting with the new party to  
complete a consultative transfer  
or press the Split soft key to put  
the first call on hold and keep the  
second call as the active call.  
Transfer may be cancelled during estab-  
lishment by pressing the Cancel soft key.  
The original call is resumed.  
8
 
     
Call Timer  
Call progress on an active call is monitored  
through a local call timer. This is visible  
within the active call window on the display.  
Ending a Call  
Press the EndCall soft key.  
OR  
Replace the handset, or press  
Headset Mode.  
if in  
Redial  
You will see a list of previously placed  
calls. Choose the number you wish to  
redial and press Dial.  
Redial  
Press  
to dial the last call placed  
from your phone.  
To redial another previously dialed num-  
ber, press the Menu soft key, and select  
Features, Call Lists, then Placed Calls.  
Call Forwarding  
Calls may be Forwarded (Diverted) to  
another extension as follows:  
To turn call forwarding off:  
1. Press the Fwd soft key from the  
phone’s idle display.  
2. (Optional) If multiple lines are in  
use, Select which line to disable  
Call Forward.  
1. Press the Fwd soft key from the  
phone’s idle display.  
2. (Optional) If multiple lines are in  
use, select which line to forward.  
3. Enter a number or URL to forward  
all future calls to.  
3. Press the Disable soft key.  
Idle display returns and the line indicator  
now displays the regular icon.  
4. Press the Enable soft key to confirm  
Call Forwarding.  
Idle display returns with a moving arrow  
on the line label to confirm Call Forward-  
ing enabled.  
Volume Adjustment  
Press the volume keys to adjust receiver  
volume during a call. Pressing these keys in  
idle state adjusts the ringer volume.  
To conform to regulatory requir-  
ments, handset and headset volume  
will return to a preset level after each  
call. Hands-free volume settings will  
be maintained across calls.  
9
 
         
Do Not Disturb  
DoNotDisturb  
Press  
to prevent the phone from  
(Optional) If multiple lines are in use, Do  
Not Disturb can be set on a line-by-line  
basis. Contact your system administrator  
for further details. When Do Not Disturb  
is enabled for a particular line, this is  
indicated by a flashing “ X ” beside the  
line indicator on the display.  
ringing on incoming calls. A flashing icon  
and text on the display indicates that Do Not  
Disturb is on.  
Calls received while Do Not Disturb is  
enabled are logged in the Missed Call list.  
DoNotDisturb  
To turn off Do Not Disturb, press  
again.  
Time and Date  
Time and Date is clearly displayed on the  
SoundPoint® IP 300/301 SIP phone. If the  
phone cannot obtain a time and date from  
the server, the display will flash. Contact  
your system administrator if either time or  
date is incorrect. Users have control over  
the format of the display and can turn it off.  
Select options which are right for you as  
follows:  
Menu  
1. Press  
.
2. Select Settings followed by Basic,  
Preferences, Time & Date;  
3. Select from Date Format, Time For-  
mat, Clock Order or Enable/Disable.  
4. Scroll through the options via the up  
and down arrow keys.  
Menu  
5. Press Select to confirm and  
to return directly to the idle display.  
Headset Memory Mode  
As an option, the headset can be perma-  
nently enabled. This is especially useful for  
regular headset users.  
Subsequent calls to or from this phone  
using the headset will activate a flashing  
headset icon on the display. Pressing the  
line keys or Answer soft key to receive a  
call will now connect to the user’s head-  
set automatically.  
To do this:  
1. Press  
Menu  
.
2. Select Settings followed by Basic,  
Preferences, Headset Memory.  
3. Use the up or down arrows and Select  
soft key to enable Headset Memory  
Repeat steps 1-3 and select Disable to turn  
Headset Memory Mode off.  
Mode.  
4. Press  
Menu  
to return directly to  
the main menu.  
10  
 
     
Display Contrast  
To adjust the contrast on the display to a  
comfortable level:  
Menu  
3. Press the Ok or Cancel soft keys to  
1. Press  
. Select Settings fol-  
accept or cancel changes.  
lowed by Basic, Contrast.  
Menu  
4. Press  
or the Exit soft key  
2. Press the Up or Down soft keys (or  
volume keys) to increase or decrease  
the display contrast.  
to return to the idle display.  
Ring Type  
Many ring types are available. Users can  
select different rings to distinguish between  
lines or to have a different ring from their  
neighbor’s phone.  
3. Using the arrow keys, highlight  
the desired ring type. Press the  
Play soft key to hear the selected  
ring type.  
4. Press Select to change to the se-  
lected ring type.  
To change the incoming ring:  
Menu  
1. Press  
. Select Settings fol-  
Menu  
5. Press  
or the Exit soft key  
lowed by Basic, Ring Type.  
2. (Optional) If multiple lines are used,  
first select which line to change.  
to return to the idle display.  
Call Lists  
A local list of calls missed, received, and  
placed is maintained by the phone (up to  
100 for each).  
Choose:  
1. Edit to amend the dial string if nec-  
essary.  
2. Dial to return the call.  
3. Exit to return to the previous menu.  
4. Info to view information about the  
call.  
5. Save to store the contact to the Con-  
tact Directory.  
Menu  
Press  
. Select Features followed  
by Call Lists. Select Missed, Received, or  
Placed Calls as desired. Call information  
will be displayed.  
6. Clear to delete the call from the list.  
Press the Exit soft key to return to the idle  
display.  
To quickly view the Missed Calls list  
from the idle display press  
.
11  
 
     
Contact List  
In addition to a directory of missed, placed, or received calls, the  
phone can store a local directory of 200 or more contacts*. Users  
can add, delete, edit, dial, or search for any contact in this list through  
just a few key strokes.  
To add or edit a contact:  
4. Enter the Contact number. This  
Menu  
1. Press  
, select Features  
is a required field and it must be  
unique (not already in the direc-  
tory).  
and Contact List.  
2. Press Add to enter another contact  
into the phone’s database or press  
Edit to edit an existing entry.  
3. To move between fields when edit-  
ing, use the Next or Prev soft keys.  
Enter first and/or last name from  
the keypad. Press the 1/A/a soft  
key to select between numeric and  
upper/lower case alphanumeric  
modes.  
5. Speed Dial Index, Ring Type and  
Divert Contact may be left blank.  
6. Use  
and  
or the  
Change soft key to switch between  
Enabled and Disabled settings for  
the last four fields.  
7. Press Save to confirm or Cancel to  
abandon the changes, then press  
Exit to return to the idle display.  
Contacts can be easily added from  
Call Lists. See Call Lists for more  
information.  
To search for a particular contact:  
1. Press Search from the Contact List  
menu.  
2. Using the dial pad, enter the first  
few characters for First or Last  
names.  
3. Press Search to search for contacts.  
4. Successful matches can be dialed  
from the resulting screen.  
*Limit depends on Server configuration. Contact  
your system administrator for full details.  
12  
 
 
Speed Dial  
Pre-assigned numbers can be associated with speed dial entries for  
rapid automated dialing. If a line key is unassigned to a line, it can  
act as a speed dial key for the first speed dial entry. Other speed dial  
entries can be viewed from the idle display by pressing  
.
To assign John to a Speed Dial entry:  
Menu  
1. Press  
, select Features and  
4. Press Save to confirm or Cancel to  
abandon the change then press Exit  
to return to the idle display.  
Contact List.  
2. Press the Add soft key to enter John’s  
contact details (see Contact Direc-  
directory entry and press Edit.  
3. Enter Speed Dial Index as “1”. This  
assigns John to the first speed dial  
entry.  
Idle screen is now as shown if the  
second line is available:  
To remove a Speed Dial entry:  
Menu  
4. Press Save and Exit to return to the  
1. Press  
, select Features and  
Contact List.  
idle display.  
2. Scroll to the desired entry and press  
Edit.  
3. Delete the Speed Dial Index number  
The Speed Dial for that contact is  
removed.  
using the  
soft keys.  
and then the Delete  
Multiple Lines  
SoundPoint® IP 300/301 SIP can support up  
to two lines, each associated with its own  
line key. Lines can be configured for private  
or shared lines.  
Typically, the top-most line key is reserved  
for the principle directory number (DN) of  
the phone. Depending on how your phone  
is configured, the display could resemble  
one of the screens shown:  
Multiple Keys Per Line  
A line on the phone can be configured to  
have two line keys associated with it. If this  
is the case, the display could look some-  
thing like this:  
Incoming calls to this line will be distrib-  
uted evenly among the two available keys.  
Similarly, outgoing calls will be distributed.  
13  
 
     
Multiple Call Appearances  
Each line on the phone can be configured to  
have one or more call appearances. More than  
one call appearance is useful if there is an  
active call and an incoming call arrives on the  
same line. In the example shown, there is in  
an outbound call with Bob Smith. The second  
diagram shows an incoming call from Jim  
Green. To answer this incoming call, put the  
original call on Hold or press the  
key  
to access the new call. Soft key labels will be  
updated on the display with these options:  
1. Answer this incoming call, the first call  
is automatically placed on Hold.  
2. Reject the second incoming call.  
3. Forwrd the incoming call to another  
extension.  
Answering the incoming call places the origi-  
nal on Hold and refreshes the soft key labels  
as indicated (last illustration).  
A user can also place another outbound call on  
the same first line. Press Hold during the first  
call and press NewCall to obtain dial tone for a  
second call.  
Shared Lines  
The phone supports shared lines*. If two  
phones share a line, an incoming call to that  
number will cause both phones to ring. The  
call can be answered on either phone but  
not both.  
The shared line icon changes to a moving  
icon when the line is in use remotely.  
Calls on shared lines can be transferred, put  
on hold, or added to a conference.  
*Shared lines are an optional feature configured on the  
server and may not be supported on your particular sys-  
tem. Contact your system administrator to find out.  
14  
 
   
Voice Mail  
Received messages will be indicated by a  
flashing Message Waiting Indicator LED  
on the front of the phone and optionally a  
visual notification on the display.  
A stutter dial tone in place of normal dial  
tone is used to indicate that one or more  
voice messages are waiting at the message  
center.  
Individual line indicators reflect voice  
messages left on that line (useful if mul-  
tiple lines are in use).  
To listen to voice messages:  
1. Press  
and select Fea-  
Connect to initiate retrieval from the  
Message Center,  
Menu  
tures, Messages*,†  
.
2. (Optional) If multiple lines are in  
use, select from which line mes-  
sages are to be retrieved.  
3. Display indicates number of mes-  
sages and their importance. Press  
OR  
Press Clear to turn off the flashing  
LED without listening to messages.  
4. Follow voice prompts to listen to  
messages.  
*
Voice Mail is an optional feature configured  
Screen options may vary with server-based  
application. Voice Mail can be accessed with a  
single key press. Contact your system adminis-  
trator to configure this option.  
on the server and may not be supported on your  
particular system. Contact your system adminis-  
trator to find out.  
Distinctive Ringing / Call Treatment  
Users can set distinctive incoming ringing tones for  
contacts in their local directory. This allows identifica-  
tion of a contact by a specific ring tone.  
To set a distinctive ring for a local contact:  
key to remove an existing value).  
5. Press the Save soft key or Cancel to  
abandon the change.  
Menu  
1. Press  
, select Features,  
Contact List.  
2. Using the arrow keys, scroll  
through the directory to choose a  
contact.  
3. Press Edit and scroll down using the  
Next soft key to Ring Type.  
4. Enter a number corresponding  
to one of the ring types available  
Incoming calls from this contact  
will now have the distinctive ring-  
ing pattern applied.  
See Ring Type in this guide for further  
details.  
(press  
then the Delete soft  
This feature is local to the phone, and may be over-ridden by serv-  
er settings. Contact your system administrator for more details.  
15  
 
   
Phone Reboot  
Periodically, the phone may require a user  
reboot. Reasons for this include accepting a  
new configuration or new software.  
Menu  
ABC  
DEF  
There are two ways to reboot the phone:  
2
1
3
DoNotDisturb  
Redial  
GHI  
JKL  
MNO  
Simultaneously press and hold the Do  
Not Disturb, Hold, and Volume keys  
(highlighted in the diagram) for more  
than 3 seconds  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
*
Menu  
Press  
and select Settings,  
Advanced, Restart Phone (the user  
password is required to access this  
menu).  
The reboot process will begin and is complete  
when the idle display is shown.  
In the case of problems, it may be possible to restore normal operation of your phone  
without rebooting. Contact your system administrator before attempting to reboot the  
phone.  
Optional Features  
Text Messaging  
Users can send and receive Text messages  
on the phone. SIP Instant (Text) Mes-  
saging is supported in real-time. Users  
can send and receive text messages using  
their phones. Received messages will be  
indicated by a flashing Message Waiting  
Indicator LED on the front of the phone  
and optionally a visual notification on the  
display.  
To read text messages:  
3. Messages appear first to last in sent  
order.  
4. Press the Next or Prev soft keys to  
cycle through messages in order.  
Menu  
1. Press  
and select Fea-  
tures, Messages, Instant Messages,  
OR  
Press the InstMsg soft key to read a  
message just received.  
2. (Optional) If multiple lines are in  
use, select from which line mes-  
sages are to be retrieved.  
16  
 
     
To send a text message:  
Menu  
1. Press  
and select Fea-  
5. Press the Select soft key to choose  
from various pre-scripted short  
messages.  
tures, Messages, Instant Messages.  
2. (Optional) If multiple lines are in  
use, first select from which line to  
send the message.  
3. Press the New soft key.  
4. Enter the desired extension or SIP  
URL. Press the 1/A/a soft key  
to alternate between numeric and  
upper/lower case alphanumeric  
modes.  
OR  
Press Edit to compose a custom  
message. Use dial pad keys to  
cycle through the character set.  
Use keys 1, *, 0, and # to select  
special characters.  
6. Press Send when finished.  
Presence / Status / Buddy Lists  
The phone combines interactive message  
services and status monitoring to comple-  
ment a traditional messaging application  
such as email.  
Each phone can “watch” the status of up  
to eight other phones. These other phones  
form the “Buddy List”. The status of bud-  
dies is displayed and updated in real time.  
Each phone can also be “watched” by up  
to eight other phones.  
Live interaction within a pool of phones is  
possible by monitoring the “presence” of  
the parties involved.  
To add or delete a contact from your buddy list, or block a contact:  
The diagrams show a typical Buddy  
Menu  
1. Press  
tact List.  
, select Features, Con-  
Status screen display of monitored  
phones and a My Status display.  
2. Using the arrow keys, scroll through the  
directory to choose a contact.  
3. Press Edit and scroll down using the Next  
soft key to the Watch Buddy or Block  
Buddy fields.  
4. Use the arrow keys or the Change soft  
key to switch between Enabled or Dis-  
abled status.  
5. Press the Save soft key or Cancel to aban-  
don the change.  
To view and change Presence settings:  
Disturb. The My Status display  
can also be accessed by pressing  
the MyStat soft key from the idle  
display.  
Menu  
1. Press  
and select Fea-  
tures, Presence.  
2. Choose My Status to change your  
own status (online, busy, etc.).  
This affects information sent  
3. Choose Buddy Status to monitor  
the status of the contacts within  
your buddy list. This can also be  
accessed by pressing the Buddies  
soft key on the idle display.  
to watching phones. Presence  
information will also be sent to  
watching phones when the user  
goes off-hook or invokes Do Not  
17  
 
 
4. Choose Watcher List to see which  
phones are currently monitoring  
your status. Press the Block soft key  
to block a watcher.  
5. Choose Blocked List to see which  
phones you have blocked from  
monitoring your status. Press the  
Unblock soft key to unblock a con-  
tact.  
The software running on the phone is compatible with Win-  
dows™ and MSN Messenger™ for peer-to-peer presence and  
instant messaging.  
18  
 
Troubleshooting  
No Dial-Tone  
Verify if dial tone is present on any other  
audio paths:  
Verify power is correctly applied to the  
SoundPoint® IP 300/301 SIP phone:  
Switch between handset, headset  
(if present) or hands-free to see if  
dial tone is present on these other  
paths.  
If dial tone exists on one of these,  
connect a different handset or  
headset to isolate the problem.  
Check that the display is illuminated.  
Make sure the LAN cable is inserted  
properly at the rear of the phone  
(try unplugging and re-inserting the  
cable).  
If using in-line powering, check that  
the switch is supplying power to the  
phone (contact your system adminis-  
trator).  
No Display, Incorrect Display or Bad Contrast  
Verify power is correctly applied to the  
SoundPoint® IP 300/301 SIP phone:  
Verify successful outbound or inbound  
calling:  
As “No Dial-Tone” above.  
Place a call to the phone under  
investigation. Check that the  
display indicates incoming call  
information.  
Lift the handset. Ensure dial  
tone is present and place a call  
to another extension or number.  
Check that the display changes in  
response.  
Verify contrast adjustment:  
Follow the instructions in this User  
Guide to adjust the contrast to a  
darker level.  
Reboot the phone to obtain a default  
level of contrast (follow the instruc-  
tions in this User Guide).  
No Ringing  
Verify incoming ring setting and volume  
level:  
Verify successful outbound or inbound  
calling:  
Adjust the ringing level from the  
front panel using the volume up/  
down keys.  
As “No Display” above.  
Check that the Ring Type selected in  
the Settings menu is not the Silent  
Ring.  
19  
 
 
No Audio on Headset  
Verify correct connections:  
Ensure the headset is plugged into  
the jack marked Headset at the rear  
of the phone.  
Ensure the headset amplifier (if  
present) is turned on and/or the  
volume is correctly adjusted.  
No Response from Feature Key Presses  
Verify phone is in active state:  
Make a call to the phone to check  
for inbound call display and ring-  
ing as normal. If successful, try to  
press feature keys within the call to  
access Directory or Buddy Status  
for example.  
Menu  
Press  
followed by System  
Status and Server Status to confirm  
line is actively registered to the  
server.  
Reboot the phone to attempt re-  
registration to the server.  
Display shows “Network Link is Down”  
Verify LAN cable is properly connected:  
Menu  
Check termination at the switch or  
hub (furthest end of the cable from  
the phone).  
Check that the switch or hub is  
operational (flashing link/status  
lights) or contact your system  
administrator.  
Press  
followed by System  
Status and Network Status. Scroll  
down to verify LAN port is Active.  
Reboot the phone to attempt re-  
registration with the server.  
20  
 
Safety and Compliance  
Part 15 Rules  
2. This device must accept any  
interferences received, including  
interference that may cause unde-  
sired operation.  
This device is compliant with Part 15 of the  
FCC Rules. Operation is subject to the fol-  
lowing two conditions:  
1. This device may not cause harmful  
interference, and  
Class B Digital Device or Peripheral  
and on, the user is encouraged to try to  
correct the interference by one or more of  
the following measures:  
Note: This equipment is tested and com-  
plies with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interfer-  
ence to radio communications. However,  
there is no guarantee that interference will  
not occur in a particular installation. If this  
equipment does cause harmful interference  
to radio or television reception, which can  
be determined by turning the equipment off  
1. Reorient or relocate the receiving  
antenna.  
2. Increase the separation between  
the equipment and receiver.  
3. Connect the equipment into an  
outlet on a circuit different from  
that to which the receiver is con-  
nected.  
4. Consult the dealer or an experi-  
ence radio/TV technician for help.  
Modifications  
In accordance with Part 15 of the FCC  
Rules, the user is cautioned that any chang-  
es or modifications not expressly approved  
by Polycom, Inc. could void the user’s  
authority to operate the equipment.  
Installation Instructions  
L’Installation doit être exécutée confor-  
mément à tous les règlements nationaux  
applicable au filage électrique.  
Installation must be performed in accor-  
dance with all relevant national wiring rules.  
Plugs Acts as Disconnect Device  
The socket outlet to which this apparatus is  
connected must be installed near the equip-  
La prise électrique à laquelle l’appareil  
est branché doit être installée près de  
ment and must always be readily accessible. l’équipement et doit toujours être facile-  
ment accessible.  
21  
 
           
Industry Canada (IC)  
This Class [B] digital apparatus complies  
with Canadian ICES-003.  
Cet appareil numérique de la classe [B]  
est conforme à la norme NMB-003 du  
Canada.  
CE and VCCI Mark  
This SoundPoint® IP 300/301 SIP is marked A full copy of the Declaration of Confor-  
with the CE mark. This mark indicates  
compliance with EEC directories 89/336/  
EEC and 73/23/EEC.  
mity can be obtained from Polycom Ltd.,  
270 Bath Road, Slough, Berkshire, SL1  
4DX, UK.  
Polycom Limited Warranty  
and Limitation Liability  
LIMITED WARRANTY. Polycom war-  
Polycom is expected to warrant any  
rants to the end user (“Customer”) that this replaced or repaired product or part for  
product is expected to be free from defects  
in workmanship and materials, under  
normal use and service, for one year from  
the date of purchase from Polycom or its  
authorized reseller.  
ninety (90) days from shipment, or the  
remainder of the initial warranty period,  
whichever is longer.  
Products returned to Polycom must be  
sent prepaid and packaged appropriately  
for safe shipment, and it is recommended  
that they be insured or sent by a method  
that provides for tracking of the package.  
Responsibility for loss or damage does not  
transfer to Polycom until the returned item  
is received by Polycom. The repaired or  
replaced item will be shipped to Customer,  
at Polycom’s expense, not later than thirty  
(30) days after Polycom receives the  
defective product, and Polycom will retain  
risk of loss or damage until the item is  
delivered to Customer.  
Polycom’s sole obligation under this ex-  
press warranty is at Polycom’s option and  
expense, to repair the defective product  
or part, deliver to Customer an equivalent  
product or part to replace the defective  
item, or if neither of the two foregoing  
options are reasonably available, Polycom  
may, on its sole discretion, refund to  
Customer the purchase price paid for  
the defective product. All products that  
are replaced will become the property of  
Polycom. Replacement products or parts  
may be new or reconditioned.  
22  
 
     
Exclusions  
Polycom will not be liable under this  
limited warranty if its testing and exami-  
nation disclose that the alleged defect or  
malfunction in the product does not exist  
or results from:  
Unauthorized use of common carrier  
communication services accessed  
through the product.  
Abuse, misuse, negligent acts or omis-  
sions of Customer and persons under  
Customer’s control; or  
Acts of third parties, acts of God, ac-  
cident, fire, lightening, power surges or  
outages, or other hazards.  
Failure to follow Polycom’s installa-  
tion, operation, or maintenance instruc-  
tions.  
Unauthorized product modification or  
alteration.  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT  
OPERATE AS WARRANTED ABOVE,  
CUSTOMER’S SOLE REMEDY FOR  
BREACH OF THAT WARRANTY  
INCLUDING WARRANTIES, TERMS,  
OR CONDITIONS OF MERCHANT-  
ABILITY, FITNESS FOR A PARTICU-  
LAR PURPOSE, SATISFACTORY  
SHALL BE REPAIR, REPLACEMENT,  
OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION.  
TO THE FULL EXTENT ALLOWED BY  
QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGE-  
MENT, ALL OF WHICH ARE EX-  
PRESSLY DISCLAIMED. POLYCOM  
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-  
AND REMEDIES ARE EXCLUSIVE  
AND ARE IN LIEU OF ALL OTHER  
WARRANTIES, TERMS, OR CONDI-  
TIONS, EXPRESS OR IMPLIED, EI-  
RIZES ANY OTHER PERSON TO AS-  
SUME FOR IT ANY OTHER LIABILITY  
IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR  
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.  
LAW, STATUTORY OR OTHERWISE,  
Service Agreements  
Please contact your Polycom Authorized  
Reseller for information about service  
agreements applicable to your product.  
Limitations of Liability  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
FOR INCIDENTAL, CONSEQUEN-  
TIAL, INDIRECT, SPECIAL, OR  
OR FOR LOSS OF REVENUE OR  
PROFITS, LOSS OF BUSINESS, LOSS  
OF INFORMATION OR DATA, OR  
OTHER FINANCIAL LOSS ARISING  
OUT OF OR IN CONNECTION WITH  
THE SALE, INSTALLATION, MAIN-  
TENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF  
ITS PRODUCTS, EVEN IF POLYCOM  
PUNITIVE DAMAGES OF ANY KIND,  
23  
 
       
OR ITS AUTHORIZED RESELLER  
HAS BEEN ADVISED OF THE POS-  
SIBILITY OF SUCH DAMAGES, AND  
LIMITS ITS LIABILITY TO REPAIR,  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT POLY-  
COM’S OPTION. THIS DISCLAIMER  
OF LIABILITY FOR DAMAGES WILL  
NOT BE AFFECTED IF ANY REMEDY  
PROVIDED HEREIN SHALL FAIL OF  
ITS ESSENTIAL PURPOSE.  
Disclaimer  
Some countries, states, or provinces do  
not allow the exclusion or limitation of  
implied warranties or the limitation of  
incidental or consequential damages for  
certain products supplied to consumers,  
or the limitation of liability for personal  
injury, so the above limitations and exclu-  
sions may be limited in their application to  
you. When the implied warranties are not  
allowed to be excluded in their entirety,  
they will be limited to the duration of the  
applicable written warranty. This warranty  
gives you specific legal rights which may  
vary depending on local law.  
Governing Law  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of California, U.S.A., and by the  
laws of the United States, excluding their  
conflicts of laws principles. The United  
Nations Convention on Contracts for the  
International Sale of Goods is hereby  
excluded in its entirety from application to  
this Limited Warranty and Limitation of  
Liability.  
be copied, reproduced, or transmitted in  
any form or by any means, or translated  
into another language or format, in whole  
or part, without written consent from  
Polycom, Inc.  
Do not remove (or allow anybody else to  
remove) any product identification, copy-  
right or other notices.  
Polycom, the Polycom logo design, and  
SoundPoint are trademarks of Polycom,  
Inc. in the U.S. and various other coun-  
tries.  
All rights reserved under International and  
Pan-American Copyright Conventions.  
No part of the contents of this manual may  
Copyright Notice  
Portions of the software contained in this  
product are Copyright (c) 1998, 1999,  
2000 Thai Open Source Software Center  
Ltd. and Clark Cooper.  
and to permit persons to whom the Soft-  
ware is furnished to do so, subject to the  
following conditions:  
The above copyright notice and this per-  
mission notice shall be included in all cop-  
ies or substantial portions of the Software.  
Permission is hereby granted, free of  
charge, to any person obtaining a copy of  
this software and associated documenta-  
tion files (the “Software”), to deal in the  
Software without restriction, including  
without limitation the rights to use, copy,  
modify, merge, publish, distribute, subli-  
cense, and/or sell copies of the Software,  
THE SOFTWARE IS PROVIDED “AS  
IS”, WITHOUT WARRANTY OF ANY  
KIND, EXPRESS OR IMPLIED, IN-  
CLUDING BUT NOT LIMITED TO THE  
WARRANTIES OF MERCHANTABIL-  
24  
 
     
ITY, FITNESS FOR A PARTICULAR  
PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS  
OR COPYRIGHT HOLDERS BE LI-  
ABLE FOR ANY CLAIM, DAMAGES  
OR OTHER LIABILITY, WHETHER IN  
AN ACTION OF CONTRACT, TORT OR  
OTHERWISE, ARISING FROM, OUT  
OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER  
DEALINGS IN THE SOFTWARE.  
25  
 
Polycom, Inc.  
1565 Barber Lane  
Milpitas, CA 95035  
©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design  
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks  
are the property of their respective companies.  
1725-11319-001 Rev. B  
 

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